Shipping policy
Delivery
If you order before 14:00 on a weekday, we ship your order the same day. Orders placed later are shipped the next working day. We deliver to all countries in the European Union and the EEA. We ship with GLS, and you always receive a tracking number so you can follow your parcel from our warehouse to your door.
On orders over 79 € we cover all shipping costs and deliver for free. This also applies to discounted items.
On orders under 79 €, a shipping fee is charged. The exact amount is shown at checkout.
Liability for defects
All goods bought on scootworld.com are covered by a statutory two-year liability for defects from the date you receive them. This means that as a customer you can make a claim for defects in materials, software and/or workmanship.
If your claim is justified, depending on the situation you are entitled to a repair, a replacement, a refund or a price reduction.
Defects must be reported without undue delay after you discover them.
If your claim is justified, we will reimburse your (reasonable) shipping costs. Always send the item back in suitable packaging, and keep your proof of postage so we can reimburse the shipping costs.
The liability for defects does not cover defects, damage or wear caused by incorrect use, lack of maintenance or normal wear and tear.
For returns, claims and withdrawals, please contact us:
ScootWorld ApS
Bådehavnsgade 4
2450 Copenhagen SV
Denmark
Tel: +45 70 26 79 79
Email: info@scootworld.com
We do not accept parcels sent cash on delivery.
If you buy as a business, we reserve the right to handle a claim by, for example, repairing the item instead of replacing it.
Right of withdrawal
On goods bought on scootworld.com, you have a full 365-day right of withdrawal. The period starts on the day you receive your order.
You can notify us by email at info@scootworld.com. Your notification must clearly state that you wish to use your right of withdrawal, and you may attach our standard withdrawal form.
You will find the withdrawal form at the end of our terms and conditions.
Please print a copy of your order confirmation, note on it whether you would like a refund or an exchange for another item, and put it in the parcel you send back to us.
Returning goods
You must send the goods back to us without undue delay after you have used your right of withdrawal. You bear the direct cost of returning the goods.
Please include a copy of your order confirmation in the parcel. You can speed up the process by also including the completed withdrawal form.
Returns portal
For a quick and easy return, please use our returns portal:
👉 https://returns.revershero.com/scootworld-international
In the portal you can easily register your return and create a return label. Once you have completed the process, you will receive all the necessary documents at the email address you provided.
As soon as we receive your parcel, our customer service will process it as quickly as possible. If the return meets the conditions for withdrawal, we will refund the purchase amount accordingly.
Condition of returned goods
You are only liable for any reduction in the value of the goods resulting from handling them in a way other than what is necessary to establish their nature, characteristics and functioning. In other words, you may try the goods as you would in a physical shop.
If the goods have been used beyond what is described above, they are considered used. This means that if you withdraw from the purchase, you will receive only part of the purchase amount or nothing, depending on the commercial value of the goods when we receive the return.
If you want the full purchase amount back, you can try the goods without actually starting to use them.